Returns Policy

We hope you love your purchase from us. Before considering returning it remember that we are bespoke jewellers so we can size or otherwise modify your item to fit you better while you wait by appointment in our Ditchling workshop or by return mail, usually with no charge.

ITEMS ELIGIBLE FOR RETURN

  • STOCK ITEMS

A full refund can be given on stock items that are returned to us within 28 days of the purchase date. They must be unworn and in their original packaging. They must also not have been specially modified for you (see below)

  • LOYALTY CARD POINTS

Any loyalty card points that were acquired by purchasing an item that is subsequently returned will be removed from your account at the time of the return.

ITEMS NOT ELIGIBLE FOR RETURN

  • SPECIAL COMMISSIONS

Are non-returnable but we guarantee to modify them until you are completely happy.

  • DISCOUNTED SALE ITEMS

All sale or discounted items are sold as seen and are non-returnable.

  • MODIFIED ITEMS

Items are not returnable if they were changed at the time of purchase especially for you. This includes sizing, reshaping, engraving and attaching it to another item.

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