Halskette aus Gelbgold mit zufälligem Nugget

All orders are sent via tracked delivery, with in-stock items dispatched within 2–3 working days and made-to-order pieces shipping as soon as they’ve been handmade. If your order includes both an in-stock and a made-to-order item, it will be dispatched together once the made-to-order piece is ready.

Standard UK delivery (Royal Mail Tracked 48, 3–5 working days) is £5.99, and express delivery is available for £10 or free on orders over £200 if placed before 1pm (Monday–Friday).

International orders are shipped via an appropriate courier with tracking provided. A flat £30 shipping fee applies to all international orders, which are excluded from our free shipping offer. Prices for international orders are shown excluding UK VAT, and any import duties or local taxes will be calculated at checkout, so you’ll see the full amount before you pay — ensuring there are no unexpected charges when your order reaches customs.

Orders are dispatched on weekdays only, and made-to-order items ship once all pieces are ready.

Click & Collect is available on all orders. We accept returns within 28 days for in-stock and made-to-order items in their original condition. Bespoke, customised, and recycled jewellery are non-returnable but can be modified until you're completely satisfied. Sale items are final sale.

Our jewellery is crafted to last, with up to a 20-year guarantee and free re-polishes. We offer one free ring resizing within three months of delivery and only repair Pruden and Smith pieces. Guarantee periods range from 1 year for chain items to 20 years for platinum, covering repairs or replacements (excluding accidental damage). Bespoke items cannot be returned, but we’ll make adjustments until you’re satisfied. Out-of-warranty pieces can be reconditioned, and we offer redesign services for irreparable items. Some repairs carry risks, particularly for fragile gemstones. Learn more about our guarantee.

Our jewellery is crafted to last for generations, but the right care will help preserve its beauty. When you can, avoid contact with perfumes, hairsprays, sweat, and chemicals — like those in pools or seawater — as they can cause tarnishing. When not worn, store your jewellery in an airtight container, keeping pieces separate to prevent scratches. To maintain its brilliance, avoid prolonged exposure to heat, moisture, or direct sunlight. For a professional refresh, get in touch for your lifetime free polishing service. Discover our full jewellery care guide here.

You can find answers to all your questions on our Frequently Asked Questions (FAQs) page. But if you can’t find what you’re looking for, please contact our friendly team, who will be happy to help.