Sales Assistant and Receptionist

Responsibilities

• To answer the phone and door and refer the client to the person who can help them best
• To take a message or to make an appointment with full contact details where no one in the building can further the enquiry.
• Browsing customer service and enrolment, including workshop tours following
• the scripts from your training
• Supporting design appointments by making refreshments, collecting and clearing samples
• To put every client contact through epos (shop/phone call/email) and to ensure they are in receipt of something from us with our details on it after the contact (card/wishlist/receipt/email confirmation)
• To manage your email correspondence
• To use the epos system and word for customer sales and orders
• To add orders to the worklist as they are taken
• To replace any stock sold on the shelf or report it for production
• To replace point of sales materials and report for reordering when low
• To ensure the premises are secure, clean and tidy at all times
• To ensure that stock on the shelf and in storage is looking its best and is barcoded at all times
• To answer the back door and check in deliveries, processing if for the sales dept
• To complete work with a deadline or pass over to someone else if you are unable to complete it.
•  To leave premises ready for work the next day
• To secure the premises at 5.30pm when required and follow the two person procedure for opening and closing.