Shipping & Returns
All orders are sent via tracked delivery, with in-stock items dispatched within 2-3 working days and made-to-order pieces shipping as soon as they’ve been handmade. If your order includes both an in-stock and a made-to-order item, it will be dispatched together once the made-to-order piece is ready.
Standard UK delivery (Royal Mail Tracked 48, 3-5 working days) is £5.99, and next-day delivery is available for £10 or free on orders over £200 if placed before 1pm (Monday–Friday). International orders are shipped via an appropriate courier with tracking provided. Orders are dispatched on weekdays only, and made-to-order items ship once all pieces are ready.
Click & Collect is available on all orders. We accept returns within 28 days for in-stock and made-to-order items in original condition. Bespoke, customised, and recycled jewellery are non-returnable but can be modified until you're completely satisfied. Sale items are final sale
Free Resizing, Polishing & Guarantee
Our jewellery is crafted to last, with up to a 20-year guarantee and free re-polishes. We offer one free ring resizing within three months of delivery and only repair Pruden and Smith pieces. Guarantee periods range from 1 year for chain items to 20 years for platinum, covering repairs or replacements (excluding accidental damage). Bespoke items cannot be returned, but we’ll make adjustments until you’re satisfied. Out-of-warranty pieces can be reconditioned, and we offer redesign services for irreparable items. Some repairs carry risks, particularly for fragile gemstones. Learn more about our guarantee.